Pre-Sales Questions

Below you will find some of the most frequently asked questions related to our application themes. If the answer to your question cannot be found below, please post it in our pre-sales forum (no registration required) where one of our support members can assist you.

Can I customize your themes?

You are free to make any changes and/or modifications to our products to suit your needs. This includes all PHP, JavaScript, HTML, and CSS files distributed with our products. Please note customizations are not officially supported, however as a customer, you can use the Mods & Tutorials forums to seek community based help if you wish. We also recommend using child themes and/or the AppThemes API hooks instead of modifying the core theme files. This makes it much easier to upgrade your theme later.

Will plugins work with your themes?

Yes, but every plugin is different and may not always work. It really depends on how well the plugin authors’ code is written. The AppThemes Resources Page contains a list of the tested and recommended plugins so you should start with those. Worst case scenario, you try a plugin and it doesn’t work so you just deactivate it.

Are your themes available in my language?

There are several language packs provided for free which have been translated by our community. If the translation file for your language does not yet exist, you could consider becoming an official AppThemes translator, and in the process, earn yourself some great benefits including a discount off any theme purchase. You can read more about this here.

Can I integrate your themes into my existing WordPress theme?

Our themes are designed as a standalone theme to replace your existing one. It will also work in conjunction with your existing website but you will need to install another copy of WordPress in a sub-directory. For example, if is your current WordPress site, you will need to install another copy of WordPress in which is where you’d place our theme.

What are the Photoshop (.psd) files for?

These are the layered graphic design source files which enable you to edit and modify different design elements. Customers who purchase our Developer Edition, receive these .psd files with their purchase. Web designers can use them to make changes to the overall layout and color scheme, so ideally you will want these files if you plan to make these kinds of changes to the default theme template. Please note, Adobe Photoshop is required in order to open and edit these .psd files.

Can I upgrade theme editions later?

Yes, you can easily upgrade your license via your AppThemes customer dashboard, and you will only pay the difference in price between the licenses.

How often are theme updates released?

We release theme updates twice a year. These bi-annual releases include new features and bug fixes. Occasionally we will release patches when needed which typically address critical bugs. You can follow our theme updates on our Theme Release Status Page.

Where can I find details about the upcoming releases?

All official announcements are made on the AppThemes blog, so we would recommend you subscribe to our rss feed, follow us on Facebook, and Twitter so you’ll be first to know when these announcements are posted.

What is transaction logging?

Some of our themes include this feature which allows you to view all payment (PayPal, Google Checkout, etc) transactions conveniently from within your application theme admin dashboard as seen here in the ClassiPress Admin demo.

What is PayPal instant payment notification (IPN)?

It’s PayPals message service that sends a notification back to your website once a transaction is made. You can read more on this here.

What is the sales chart widget?

This is the “Stats – Last 30 Days” graph you see on the righthand side of the dashboard on the ClassiPress Admin demo.

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